C Suite Resignation Via Twitter

When people in the industry or anywhere else for that matter look to C-level participation in social media Sun’s CEO, Jonathan Schwartz, is viewed as a pioneer. He was the first Fortune 500 CEO to blog. Well, now he has broken some new ground by being the first CEO of his stature (or maybe any for that matter) to tweet his resignation. Yup, he’s given his last 140 characters on behalf of Sun Microsystems.

The New York Times Bits column says:

Jonathan Schwartz, the last chief executive of Sun Microsystems, has become the first Fortune 200 boss to tweet his resignation.

Late Wednesday night, Mr. Schwartz used Twitter to publish a haiku about his exit from Oracle, which just completed its purchase of Sun last week.

“Financial crisis/Stalled too many customers/CEO no more,” Mr. Schwartz wrote.

Mr. Schwartz has been fond of using the Internet as a soapbox. At Sun, he became the first chief executive of a major company to put up his own blog. Mr. Schwartz also pushed the Securities and Exchange Commission to put blogs on equal footing with press releases and filings when it comes to disclosing critical business matters to investors.

Considering the bad blood between Schwartz and his new boss Larry Ellison the resignation is not a surprise. Ellison last week said he expected the resignation was coming. Using Twitter as part of his resignation ‘process’ may have been a surprise, though. You have to give Schwartz credit for going out with a tweet.

Now it’ not like we are rooting for this to become a trend but I would suspect that many of you have your own favorite CEO that you would love to see craft a 140 character exit. (If you want to get creative and make a few for some of those folks feel free to leave them in the comments here). Are there any remaining social media firsts for business that you can think of?

In the end, what might be the best thing about all of this is the message of hope that we should all be focusing on that Schwartz left in an e-mail about his resignation.

As for what’s next, Mr. Schwartz said in an e-mail: “In the short run, I’m planning to spend some long overdue time with my family. Longer run, with a few million businesses and a few billion consumers on the Web, rumor has it there are some interesting opportunities to be had.”

Family time and opportunity. Now, that’s a good message and only 27 characters with spaces!

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AT&T’s Struggles With Reputation Continue

You don’t have to look very far, especially in the online space, to find a disgruntled AT&T wireless customer. If you would like to increase your likelihood of finding a seething AT&T wireless customer just ask around in New York and San Francisco for iPhone users. This, in and of itself, is not news. As a result though, AT&T faces reputation issues that are extending beyond the initial complaints about service. As the company struggles to maintain some positive buzz it is running headlong into the ‘perception is reality’ of today’s world.

When there are article headlines on CNNMoney.com like this one, “AT&T: The Most Hated Company in iPhone Land”, it’s hard to not cringe no matter how you feel about the company, its service or anything else. One thing that the article does point out is that AT&T may be a victim of its own iPhone success.

Analysts say AT&T’s problems would have happened on any network that carried Apple’s (AAPL, Fortune 500) iPhone because of the overwhelming amount of data downloaded by iPhone users. Over the past three years, AT&T’s data traffic increased 5,000% because of the iPhone.

“The challenges that AT&T has are being faced by a lot of operators around the world: Very rapidly growing usage coupled with dense populations,” said Daniel Hays, wireless expert and partner at consultancy PRTM. “Would it have been different on Verizon? Probably not.”

Now, of course Verizon would dispute that position and they have been doing so with their “There’s a map for that!” campaign. Verizon’s ‘first to market’ ads had to be responded to, in a sense, by AT&T which put AT&T on the defensive. The results are some pretty weak ads using a B-list celebrity that don’t do much to fight off the perception that AT&T is just a poor service provider.

I was enlightened to some degree by the CNN article despite the headline. It pointed out some of the cold hard realities of being the network for iPhone users. The biggest is that iPhone users have increased the data traffic on the network at the incredibly large percentage noted earlier. AT&T admits that service in two of the most important metros for the wired set, New York City and San Francisco, are below their standards so they at least admit that they have issues.

Regardless of that admission though the following is the reality they face:

It’s not just New York and San Francisco iPhone users who are grumbling. An annual Consumer Reports study recently rated AT&T (T, Fortune 500) the worst in customer satisfaction in 19 cities across the country. (Rival Verizon Wireless rated No. 1 in the study.)

This stuff spreads like wildfire online and becomes bigger and bigger if not handled well. To this point it appears as if AT&T has not been doing such a good job of turning that perception around. A perception that may have some cold hard reality attached to it might come off better if addressed proactively rather than having the current reactive stance (My opinion of course and we would love to hear yours )

So how do you know that the ‘you know what’ has hit the fan with your company’s reputation online and offline? You become the butt of a Saturday Night Live joke.

“It was reported this week that Google would soon launch its own cell phone as a challenge to the iPhone,” said “Saturday Night Live’s” Seth Meyers on Dec. 19. “Also a challenge to the iPhone? Making phone calls.”

So, all of you online reputation management experts out there what do you think AT&T should do? Is there anything it can do? A little end of the year exercise in applying all that theory might do us all some good. Let’s hear it.

Attribution Wars: A Plea For Small-e Enlightenment (Part 2)

Pssst. Over there, next to the purple wing chair. Behind the foosball table and just beyond the 2002 vintage lava lamps. It’s a gaggle of digital marketers, munching on Pez, and screaming at the unfortunate Fortune 500 brand CEO who made the mistake of visiting this digital agency’s hip warehouse space conveniently located just steps [...]

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Top CEO’s Appear to be Anti Social (Media, that is)

With all the talk of social media this and social media that, it’s hard not to feel some pressure to be involved in some way or another. That is unless, of course, you are one of the CEO of some of the biggest companies in the world, as TechCrunch reports on a survey conducted by UBERCEO. Apparently the Top 100 companies of the Fortune 500 have CEO’s that are not getting in the game. Considering some of the press these guys and gals get these days that may be a good idea.

The highlights

• Only two CEOs have Twitter accounts.
• 13 CEOs have LinkedIn profiles, and of those only three have more than 10 connections.
• 81% of CEOs don’t have a personal Facebook page.
• Three quarters of the CEOs have some kind of Wikipedia entry, but nearly a third of those have limited or outdated information.
• Not one Fortune 100 CEO has a blog.

So is this a problem? Of course, that is a question that is open to opinion so let me chime in with mine. CEOs who run companies of any real influence should tread extremely lightly in the social media space. If the company is publically traded the risks involved, at least on the surface, seem to far outweigh the potential upside.

Let’s be realistic as well. Does anyone really think that they are going to become a “bff” of a CEO just through social media? Is this the new way to get from the mail room to the boardroom in today’s corporate world? Not likely.

Also, there is a better than fair chance that when a CEO is actually involved in this kind of medium, many would suspect that it wouldn’t really be the CEO doing the work. You can’t turn around without hearing the cries of “There are not enough hours in the day to keep up with social media!” so the likelihood of a busy CEO carving out some time to tweet or post or update anything is not real high. One side effect of the ridiculous amount of information that is available to everyone today is the increasingly high level of skepticism that comes along with it. Why have to try to prove that you (if you are that CEO actually making the social media effort) are really the one sending tweets and updating their Facebook page?

Social media efforts have to be careful to not run too far ahead of themselves. There needs to be a lot of crawling before a full sprint social media effort by anyone is undertaken. Based on that, it might be wise to keep the CEO’s to their regular jobs. A lot of good work can be undone real quickly by one bad moment from the C-suite that is broadcast to the world via social media channels. Why risk that?